Fantastic, excellent staff, beautiful itinerary, and engaging entertainment.
It lives up to its fine origins
Excellent cruise company. The girl who helped me book was really kind and knowledgeable.
A wonderful company truly deserving of exclusivity.
I have been a loyal MSC customer for nine years, but this time my loyalty has significantly declined. The cabin was constantly dirty — I had to keep calling reception to have it cleaned, but no one ever came to tidy it up. On the first day and night, we couldn’t access the bathroom because the sofa bed was blocking the entrance. The following evening, we were moved to another cabin with a small balcony, even though we had paid for a deluxe balcony cabin. In the new cabin, the tap was broken and was only repaired two days before disembarkation. Yesterday (the day before disembarkation), the bathroom remained dirty all day and there were no towels. Despite several reminders, no one brought us clean towels. After nine years, I think I will switch to another cruise line.
Entertainment was scarce, cleanliness was poor, and the excursion prices were excessive. Some destinations should be reconsidered, as there was nothing particularly interesting to see. Above all, the guides need improvement — if you advertise Italian-speaking guides, they should actually speak Italian. Very little entertainment for teenagers.
Excellent Company
Excellent Company
I have always had a great experience with MSC and I will continue to travel with this company, hoping that new itineraries will be introduced and that family prices will remain competitive.
Good
It could be a good cruise line, but unfortunately it has some shortcomings, especially when it comes to managing Back-to-Back cruises.
Many things have to be paid for extra.
Everyone was truly kind, especially in the Baby Club with Miss Juliana. My children had a great time at the Mini Club! The barman Arber was also very friendly and courteous, as was the waitress Ajscha at the Borghese restaurant. Really an excellent team!
Number one
I like how they renovate the ships and the kind of entertainment they offer.
They are attentive to the needs of families and infants. We had a good experience.
An absolutely flawless company — I wouldn’t change it for anything.
Ugly
This was our fifth cruise, and we’ve always had a great experience with MSC. However, this time the food was rather poor and the daytime entertainment was almost nonexistent. In the evening, though, there was plenty of fun by the pool. The excursions were extremely expensive. Personally, I’m lactose intolerant — I had, of course, informed them — but for two mornings they brought me the wrong breakfast, and I felt really unwell, which also ruined my day on Ocean Cay.
